will be offering 5 training classes during the Wednesday,
Thursday, and Friday following the conference. All conference
attendees receive a 15% discount off PUBSNET post conference
training for classes held during this week. Classes include:
and Guidelines for Software User Interface Design
(GUI & Web)
purpose of this 2-day course is to teach fundamental
principles and guidelines for designing better user
interfaces to the designers of software applications
based on GUI and/or Web platforms. Interfaces designed
according to these principles and guidelines will be
more marketable in today's competitive market and will
enable significantly greater user productivity and satisfaction.
Upon completion of this course, you will be able to
design software user interfaces that:
easier to learn and remember
easier to use
the weaknesses and exploit the strengths of human
information processing capabilities
well-established principles of good design
users to be more productive
in fewer user errors
less training time
less user reference to documentation and Help systems
less customer support
easier to develop and maintain
course presents principles and guidelines drawn from
the substantial collection of research, case studies
and design experience of experts in the fast growing
field of computer-human interaction. It offers examples
of implementing principles and guidelines in the context
of both GUI and Web platform capabilities and constraints.
Attendees will participate in design exercises to reinforce
the principles being taught.
in usability, author of several usability books including
The Usability Engineering Lifecycle
Deborah J. Mayhew is an internationally recognized author,
teacher, speaker, and consultant on software user interface
design and usability engineering. With over 20 years
in the field of usability engineering, Dr. Mayhew has
consulted with large corporations around the globe on
the design of computing products from mainframe computers
to software GUIs.
A pioneer in computer usability, Dr. Mayhew taught some of the
earliest university courses in the nation on user interface design and usability
engineering. Dr. Mayhew has authored several published books including The Usability
Engineering Lifecycle, Cost-Justifying Usability, and Principles and Guidelines
in Software User-Interface Design. Dr. Mayhew holds a Ph.D. in Cognitive Psychology
from Tufts University.
her keynote address Dr. Mayhew will present an interactive
and entertaining crash course in human cognition, aimed
at introducing documentation and training professionals
to the underlying, general, media-independent principles
of human information processing.
class teaches users the basics of the Hypertext Markup
Language (HTML)...how to read it, and how to code it.
At the completion of this course, students will understand
the HTML authoring language and be able to read and
change web documents in their source HTML language...transcending
specific authoring tool limitations!
experienced writer and teacher, Mike Doyle has been
in the technical communications industry for almost
20 years, delivering information on a variety of leading-edge
software technologies such as transaction and image
processing. In addition, he is the senior lecturer in
the Technical Communications Certificate program at
the University of Massachusetts-Lowell, where he has
taught for the past 16 years.
has over 5 years experience in developing HTML-based
information, significant given the short lifespan of
the commercially available Web (1993). As leader of
the web development group within PUBSNET called Grant Communications , Mike has helped launch over 250 corporate sites
Standard for Communications
Corporate Standard® Seminar, "Functional Thinking and
Writing," is the best Structured-Writing training available
for those who need to communicate in a business or a
technical environment. Find out why many participants
who have been trained in structured writing by other
companies are signing up for "Functional Thinking and
the skills to analyze and structure information so your
readers can find it fast and understand it clearly.
This hands-on seminar allows you to apply excellent
communication models to convey complex information.
Murphy has almost 20 years experience as a project leader,
consultant, and publications training manager, and is
certified by the Corporate Standard. Just before joining
PUBSNET, Steve was Director of Operations for Consulting
and Seminar Services for Information Mapping, Inc. Steve
has substantial cross-industry experience, having provided
documentation and training solutions in industries from
Financial Services and High Technology to Health Care
and Petrochemicals. Steve has delivered a variety of
papers at national STC conferences. Steve holds an M.B.A.
(Rivier College, 1988).
to Index User Manuals & Online Help
Do you have the expertise to produce a top-quality
index? Most software users look at the index for the
tasks they want to perform. Most untrained indexers
list the features of the software program. This course
is designed to help you develop a user-oriented perspective.
Susan Holbert has been an indexing consultant for seventeen
years. She has indexed more than one hundred books and
manuals, ranging from a programming textbook to the
autobiography of Rosalynn Carter. She has worked for
the U.S. and Massachusetts government, as well as for
numerous technology and business firms, including Sun
Microsystems, Ortho Diagnostics, and American Management
a long-term indexing consultant to Lotus Development
Corp., she wrote the Indexing chapter of the Lotus Style
Guide. She has created two very popular indexing seminars,
Basic Indexing Skills and How to Index User Manuals
and On-Line Help. She helped design and market an indexing
software program, wINDEX. She has served on the Board
of Directors of the Society for Documentation Professionals
and the Freelance Editorial Association. She received
a B.A. from Wellesley College.
· Do you create, develop, write, edit or manage
content for your company? Are you faced with the challenge
of globalizing and localizing that content? Or perhaps
you think multilingual content is somebody else's concern?
Think again! In the age of instant Web globality and
repurposing, global multilingual content is very much
us help. At ArchiText, we're experts in globalizing
content; we understand multilingual requirements and
costs. This workshop shows you how to save money, maximize
your content's effectiveness and improve your globalization
process. Whether you've been translating content for
a long time, haven't even contemplated translation yet,
or have the best darn group of content creators and
localizers on the planet - this workshop is for you.
training emphasizes an approach to content that combines
good writing, state-of-the-art content management and
high-quality localization. Through pre- and post-testing,
demonstrations, discussions and practical exercises,
we will show you the critical link between what you
create and its successful multilingual delivery. You'll
discover that proper writing is the foundation for content
in every medium - and every market - where it is used.
A business model will clearly demonstrate the savings
you can expect.
this age of e-information, your content has to be ready
for all world markets from the get-go. With this workshop,
you'll gain valuable techniques that you can implement
right away to dramatically increase your content's chances
of success in the world and significantly cut localization
· Lynne Nadeau is an editor in the English Source Group
at ArchiText Inc., a Methuen-based documentation and
language service company, and an instructor for ArchiText's
ABREVE workshops on preparing texts for global markets.
She also has experience as an editor for technical publications
(including BYTE Magazine) and as a college writing instructor.
Hans Fenstermacher is president and founder of ArchiText
Inc. Hans speaks six languages and has nearly 20 years'
experience producing technical documentation in English
and many other languages.
Publisher is a powerful single-source publishing tool
for use in conjunction with Adobe FrameMaker; allowing
users to easily and flexibly retarget FrameMaker documentation
designed for print to the web, online help, and other
electronic media. In this detailed, hands-on seminar,
you'll focus on the mechanics of using WebWorks Publisher
to retarget several different FrameMaker books into
HTML, Microsoft WinHelp, Microsoft HTML Help, and Sun
is extensive coverage of WebWorks Publisher features,
capabilities, and tools, including how to set up a project,
apply mappings between how your printed documents look
versus how you want your online documents to look, and
get the results you want. Additional details will be
provided on the ins and outs of each different format
and how WebWorks Publisher goes about translating between
Bernard Aschwanden is an Adobe Certified Expert
with a solid background in technical documentation.
Over the past 15 years Bernard has helped hundreds of
companies implement documentation solutions, and has
delivered Adobe products training to literally thousands
of satisfied participants. He regularly presents to
the FrameMaker Users Network, the Society for Technical
Communications, and has presented on behalf of major
software manufacturers across the United States and