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(Boston University Corporate Education Center)
Neil Perlin (MAY 13-14)
Information for Single Sourcing
William Horton (JUN 3-5)
William Horton (JUN 6-7)
Effective Electronic Documents
Gery (Boston University, APRIL 9, 2002)
Electronic Performance Support Systems
a Seminar from A Pioneer in Performance
Support Systems, and Inductee into Training
Magazine's HRD Hall of Fame...
Boston University Corporate Education Center
Date: April 9, 2002
Cost: $499 includes workshop, lunch,
discount for groups of 3 or more...
Gery is best known for developing the performance
support concept. She has written, spoken,
and consulted extensively on developing
training strategies and programs associated
with enhancing organizational performance.
Performance Support systems integrate direct
support for work or task processing with
knowledge, data, tools and communications.
The goal is to structure work and provide
learning resources on demand. More and more
work is becoming computer mediated. There
is now a direct opportunity to change our
approach to systems design and performance
development to enable more rapid, if not
immediate, work performance while minimizing
applications -- even newer ones -- focus
predominantly on task data requirements.
Designers presume that work experts will
be using the software. Little direct work
support is provided. Currently, there are
numerous organizational units providing
support resources that are not integrated:
courses, web sites, documentation, online
help, help desks and local coaching. We
need to marry and integrate the design and
development of software with design and
development of software resources.
this workshop Gloria Gery, author, speaker
and consultant on performance support and
eLearning, will provide a vision of this
integrated world of learning and doing.
She will discuss and describe the requirements
to achieve virtually immediate performance
and demonstrate numbers examples of performance
support systems design. She will discuss
the development issues, political realities
associated with integrating the work of
currently independent groups with individual
goals, and will demonstrate tools and approaches
that will result in new work contexts.